HellxCase

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Data

We may collect personal identification information, including but not limited to:

• Name, email address, phone number, and billing address
• Payment information (credit card details, bank account information)
• User account credentials
• Company name and job title (for business accounts)
• Profile information you provide in your user account

Content and Files

We store and process the files and content you upload to our services, including:

• Documents, images, videos, and other files you store
• Metadata associated with your files
• Sharing preferences and access controls you set

Usage Data

We collect information about how you interact with our services:

• Log and usage data (IP address, browser type, operating system)
• Access times, pages viewed, and features used
• Storage space utilized
• File operations (uploads, downloads, sharing, editing)
• Error reports and performance data

Device Information

Information about the devices you use to access our services:

• Device type, model, and operating system
• Unique device identifiers
• Mobile network information
• Browser type and settings

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• To deliver the services you request
• To process transactions and send related information
• To store and secure your files and content
• To develop new features and improve existing ones
• To troubleshoot issues and provide technical support

Communication

• To respond to your inquiries and support requests
• To send administrative messages about your account or services
• To notify you about changes to our services, terms, or policies
• To provide updates, security alerts, and maintenance notifications
• To send promotional communications (with your consent)

Security and Protection

• To protect our services against unauthorized access
• To detect, prevent, and address fraud, security breaches, and technical issues
• To enforce our terms, conditions, and policies
• To verify your identity when you access your account

Analysis and Improvement

• To analyze usage patterns and trends
• To measure the effectiveness of our services and communications
• To conduct research and development for new features
• To improve user experience and interface design

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your personal information with companies, organizations, or individuals outside of HellxCase when we have your consent to do so.

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers
• Payment processors
• Customer support services
• Analytics providers
• Email service providers

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If HellxCase is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights

We may disclose your information to protect the rights, property, or safety of HellxCase, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Update

You have the right to access, update, or delete the personal information we have about you. You can do this by logging into your account settings or by contacting us directly.

Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

Restriction and Objection

You have the right to restrict or object to our processing of your personal data under certain circumstances.

Withdrawal of Consent

If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

Do Not Track Signals

We currently do not respond to "Do Not Track" signals from web browsers. However, you can configure your browser settings to reject cookies or alert you when cookies are being sent.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies to help customize our website and improve your experience. These technologies help us understand how visitors interact with our website, such as which pages are visited most often and how long visitors stay on each page.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of data at rest using AES-256 encryption
• Regular security assessments and penetration testing
• Multi-factor authentication options for account access
• Regular system updates and security patches
• Employee training on security practices
• Access controls and permission systems
• Physical security measures for our data centers

We regularly review and update our security practices to enhance the protection of your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided below.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. If you are located in the European Economic Area (EEA) or the United Kingdom, your personal data may be transferred outside those regions.

When we transfer your personal data outside the EEA or UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
• Using service providers that are certified under the EU-US Privacy Shield Framework or similar arrangements

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We will also notify you of material changes via email or through a notice on our website before the changes become effective.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.

Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise your rights regarding your personal information, please contact us at: